Luc Vilandré, Interim President
As Interim President for TELUS Health, Luc oversees all national business operations, including sales, solutions delivery and customer experience. In this capacity, his day-to-day leadership and management efforts ensure that TELUS Health effectively accomplishes its mission to turn information into better health outcomes.
Luc brings more than 30 years of leadership experience in the information technology sector. Prior to his current role Luc managed the integration of Emergis after its acquisition by TELUS January 2008. He subsequently took overall responsibility for mergers and acquisitions for TELUS Health and for strategic partnerships in the healthcare and financial services industries. He has served as Vice-President for the TELUS National Application Group where he was responsible for the development, marketing and management of IT and IP business applications. Prior to joining TELUS, Luc held various leadership positions in systems integration, outsourcing and applications development for leading companies, including SHL Systemhouse, IST and CGI.
Luc is a graduate from the Business Administration Faculty at the University of Sherbrooke. His extensive Board engagements include: President of the Board of Directors for the ALS Society of Quebec; Member of the Board of Directors L’Avenue Hébergement Communautaire, a community shelter for young adults in difficulty; and Board Member of Fondation de l’université de Sherbrooke. In addition to his involvement in the charitable sector, Luc is a past president of the Saint-James Club, Montreal’s oldest private business club.
Charles Lewis, Vice-president TELUS Health and Payment Solutions and Chief Technology Officer
Charles brings over 25 years of technology leadership to support a pan-Canadian team of professionals across cloud and data centre architecture and operations, software development, quality assurance, security, solutions architecture, UX and customer experience. His team is dedicated to the design, development, user experience, security and operations of TELUS Health technology solutions across all portfolios.
A proud member of the TELUS team since 2013, Charles has held leadership and high-level management positions in product development and IT operations in the telecommunications, financial services, and health information industries, including Canadian telcos and the Canadian Medical Association (MD Physicians Services). Charles is a graduate of the University of Ottawa and holds a computer engineering degree from the Algonquin College of Applied Arts and Technology.
Fierce advocate of resiliency, customers first, and team member engagement, Charles is driven by his passion to deliver innovative healthcare solutions and better health outcomes for all Canadians.
Shane Sabatino, Vice President, TELUS Health, Public Sector Canada and President of TELUS Employer Solutions
Shane oversees the implementation of human resources, wellness and contact centre solutions to Canadian organizations. He also works with stakeholders in the healthcare ecosystem to drive key initiatives that positively impact the health and wellness experiences of Canadians. With his strong focus on innovation, Shane leads the design and implementation of the Edmonton expansion of the TELUS Health for Good Mobile Health Clinic initiative and the TELUS Living Lab.
Prior to rejoining TELUS, Shane served as Senior Vice-president of Human Resources at Leon’s/The Brick and also held key roles within the human resources spectrum at TELUS. Drawing on nearly 25 years of experience in human resources, including 10 years in leadership roles within TELUS, Shane has demonstrated his leadership and commitment to establishing health and wellness programs that support Canadian employers and their team members in the workplace.
He holds an undergraduate as well as an after degree program, focusing on fitness and health promotion and is a graduate of the Executive programs of Harvard University, University of Michigan and the University of Alberta.
As an active member in the community, he has volunteered for charities such as the Stollery Children’s Hospital, the Children’s Miracle Network and he has played a key role in the Edmonton launch of the TELUS Health Originals documentary, Painkiller: Inside the Opioid Crisis. Further, in 2017, Shane joined the TELUS’ Edmonton Community board.
Juggy Sihota, Vice-president, Consumer Health
Juggy leads the national strategy, execution and operation of the Consumer Health business for TELUS. She brings products to market that address pressing health needs of Canadians. TELUS empowers Canadians to take control of their health and the health of their loved ones with the right information, tools, and support they need to live healthier and happier lives.
A telecom executive with more than 20 years of leadership experience, Juggy has led several emerging technology businesses and operations across TELUS, spanning service development, operations as well as strategy and marketing.
Prior to Juggy’s current role, she was the Vice-President, Customer Experience Strategy and Operations. Under her leadership, she led the national Customer Experience operations team and drove business performance and engagement to increase client loyalty, profitability and satisfaction.
Community leadership is a critical component of Juggy’s leadership story. She served as a director on the TELUS Vancouver Community Board from 2008 to 2011. As well, she served on the Vancouver Board of Trade’s Women’s Leadership Council. Juggy is currently a Board Director on the VGH & UBC Hospital Foundation Board as well as on the Justice Institute of British Columbia.
She received a Forty Under 40 award in 2012 for her business achievements, inspirational leadership and community contributions and was also one of seven women in Canada to be awarded the 2013 Leadership Excellence Trailblazer Award by Canadian Women in Communications. In 2015 she was recognised with a TELUS Legend Award – the highest recognition a TELUS team member can achieve. Juggy received the Diversity Champion Award at TELUS in 2016. This award recognises leaders who are champions of all diversity and celebrates those who leverage diversity of thought to help advance business strategy.
Juggy holds an MBA from Queen’s University in Kingston, Ontario and has completed Executive Development programs at Harvard and INSEAD.
Jay Sonshine, Vice-president, Pharmacy Solutions
As Vice-President, Pharmacy Solutions, Jay spearheads the development of TELUS Health’s national portfolio of innovative pharmacy solutions. His customer-first mentality, and his passion for bridging healthcare and technology, will guide his efforts to improve health outcomes for Canadians.
Prior to joining Kroll (acquired by TELUS Health in 2017), Jay was a certified professional accountant (CPA) at Price Waterhouse Cooper. He then branched off on his own and opened a specialized consulting practice. Joining Kroll in 1985, he worked closely with his team to develop a user-friendly pharmacy management solution that addressed real-world challenges. His willingness to embrace new technologies influenced the development of a Window-based platform that set a new standard for Canadian pharmacy management systems.
In 1993, Jay began a 24-year term as CEO where his adage of “listening to customers” and embracing technology helped transform Kroll from an Ontario-based supplier to a national provider supporting thousands of diverse pharmacy environments across Canada.
Jay’s focus on practical solutions that address professional and operational challenges has earned him a reputation as a trusted advisor across provincial, federal and private pharmacy organizations.
Jay earned his CPA, BBA and MBA from York University, where he was also a guest lecturer in advanced financial accounting and reporting for specialized non-profits and government institutions.
Ohad Arazi, Vice-president and General Manager, TELUS Health Living Labs
Ohad recently joined TELUS Health to lead the Living Labs organization: a new group TELUS created to work with partners and portfolio investments to experiment with new products and drive innovation in some of the most dynamic health care sectors in Canada.
Before taking on this position, he served as SVP and General Manager for McKesson/Change Healthcare’s Cardiology business, a top 3 global market leader in the Cardiology IT segment. During Ohad’s 11 year tenure with McKesson, he also served as VP of Product Management for their overall medical imaging business. Prior to joining McKesson in 2006, he held several leadership roles with technology firms in the telecommunications industry in Israel, including as CEO of a start company in the field of VoIP.
Ohad is passionate about developing solutions that bridge healthcare and information technologies. He believes technology can play a tremendous role in transforming outcomes, decreasing cost and enhancing collaboration.
Keith Nugara, Senior Vice-president, TELUS Financial Solutions
Keith has over 25 years of experience in banking and financial services. Prior to his current role, he held various positions with a major Canadian bank in operations, product management and sales. Previously, he managed his own consulting company specializing in technology solutions for electronic payments in the financial services sector.
Mr. Nugara holds an Honours Bachelor of Commerce in Business Administration from the University of Windsor. He received a Certificate for the completion of the Executive Leadership Program from the Rotman & INSEAD School of Business and completed the Harvard School of Business Executive Leadership Program.
He has Co-chaired several United Way campaigns, TELUS Cares Events and ongoing JDRP Team Leader and currently sits on the Board of the Providence Healthcare Foundation. He is a member of the Association for Financial Professionals (AFP), the Canadian Association of Accredited Mortgage Professionals (CAAMP) and is a former Member of the Board of Directors of the Interac Association.