Professional Services

Professional services expertise:

Strategy, Planning and Evaluation

A range of advisory services that include facilitating board retreats, strategic planning, clinical-program planning, business case development and program evaluation. IT-related services encompassing strategic roadmaps, blueprints, tactical plans, logistics and schedules, and benefits evaluation are also offered.

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Systems Implementation

TELUS Health’s expert team can take leadership of large complex systems integration projects, as well as the set up and operation of project management offices regardless of solution vendor and whether afresh or in rescue mode. Services cover all aspects of proofs of concept, implementation, project management, business and clinical workflow re-engineering, change management and privacy/ security management.

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Health Information Integration

Services to enable the integration of disparate systems into a standard information environment, facilitating the seamless movement of data among systems within the hospital setting, as well as Health Information Access Layer (HIAL) integration to move data beyond the hospital and across the care continuum. The TELUS Health team specializes in data validation, the development of business cases for data and application integration, the creation of solution architectures for systems integration; risk assessments and feasibility studies, procurement and systems implementation.

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Access and Clinical Capacity

Services to improve efficiency and optimize capacity throughout the system, helping reduce wait times through initiatives related to eReferral, Alternate Levels of Care (ALC), and Emergency Department throughput.

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Medication Management

Services for creating strategies, as well as designing and implementing systems that support the prescription, transcription, fulfillment and administration of medications in all clinical settings. The goal of Medication Management is best described as technology and methodology that work together to achieve the “Five Rights” to ensure: the right patient is receiving the right drug, in the right dose, via the right route, at the right time.

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Clinician Adoption and Engagement

Specialized services that achieve better buy-in, endorsement and uptake of new systems through early engagement with groups of expert physicians related to the development of care paths, clinical protocols and workflows. We provide project planning and organization to deliver technology in sustainable increments, each associated with clinical benefits. We also develop strategic communications plans to minimize the impact of change on work processes, helping move all stakeholders through cycles of awareness, engagement and commitment.

US market specific consulting services

As the US healthcare system undergoes major change, managing that transformation will be essential to ensuring a sustainable path forward. Providing an array of consulting services and solutions to private and public hospital systems TELUS Health offers support around the following core areas:

  • Integration and Health Information Exchange (HIE): Services include the development, implementation and testing of interfaces across disparate information systems to enable strengthened interoperability.
  • ICD/10: Meaningful use and readiness assessment as well as project management services; including organizational assessment, coder training, plan review, revenue cycle impact assessment and clinical documentation analysis.

icon-download-miniWhat does Oct 2014 ICD-10 deadline mean for you

icon-download-miniService Offering: Understanding, Achieving and moving beyond meaningful use

icon-download-miniHelping Health System Stakeholders Address Critical sustainability Issues

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