Helping clinics build and enhance clinical workflows to improve patient care

Leverage the true potential of your EMR as the workflows in your clinic evolve. The TELUS Health EMR Professional Services team is available to work with you to optimize already established processes in order to realize noticeable improvements in your clinic operations which will result in higher quality of patient care.

 

We can help identify and achieve specific improvements in areas of administration, medically relevant support tools, and technology.

We are here to support you. We offer a wide variety of training needs to best suit your needs: webinars, online videos, user group meetings, and customized training.

Download the full course catalogue and course summary brochure

Some of our most popular Professional Service offerings

Configurable content development

Create tools that are customized for use within your specific clinic or series of clinics (e.g. Custom Forms, Encounter Assistants, Toolbars, Custom Queries, etc.).

Audience: Clinic staff using EMR
Location: Flexible. We will work with you to determine a location that works.

Contact one of our Professional Services team members today to register or learn more.

Contact us today

Toolbar design workshop

Create a custom-made Toolbar that incorporates your favourite tools that you already use tailored to your specific needs and patient demographics in this interactive group learning session.

Audience: Clinical office staff including physicians and other healthcare professionals
Location: Flexible. We will work with you to determine a location that works.
Duration: 
5 hours

Contact one of our Professional Services team members today to register or learn more.

Contact us today

Workflow observation and advisory session

Identify the measurable outcomes your clinic would like to track to get a return on your EMR investment – The output will be a final summary report outlining our findings and recommendations, including training, development of configurable content tools that could be used to optimize the clinical EMR use.

Audience: Clinic staff using EMR
Location: Flexible. We will work with you to determine a location that works.
Duration: 
4 hours

Contact one of our Professional Services team members today to register or learn more.

Contact us today

Clinician introduction to PS Suite EMR

Physicians and health professionals new to a practice can participate in this hands-on product training focused on features most often used by clinicians. Please note: This session does not replace our core new clinic implementation training program.

Audience: Physicians and other healthcare professionals
Location: Flexible. We will work with you to determine a location that works.
Duration: 
4 hours

Contact one of our Professional Services team members today to register or learn more.

Contact us today

Designing Custom Forms

Recreate paper-based forms in the system that will automatically populate with data from your EMR. Learn how to create and design custom forms from scratch as well as how to modify existing forms for clinic customization.

Audience: Clinical office staff including physicians and other healthcare professionals
Location: Flexible. We will work with you to determine a location that works.
Duration: 
4 hours

Contact one of our Professional Services team members today to register or learn more.

Contact us today

Improving care consistency through Encounter Assistants

Create completely automated encounter workflows. Encounter Assistants will allow you to enter pre-written progress notes, prescribe, start a requisition form, send a message, and print a handout and more!

Audience: Physicians and other healthcare professionals
Location: Flexible. We will work with you to determine a location that works.
Duration: 
4 hours

Contact one of our Professional Services team members today to register or learn more.

Contact us today

Chronic disease management

Use the various tools designed to aid in chronic disease management by learning how to track, manage, and analyze data for patients with specific diseases and conditions, using:

  • Methods for entering patient data into records optimally to ensure that appropriate prescription interaction warnings are given for patients with sensitive diseases and conditions
  • Techniques for producing meaningful reports for assessing disease and condition trends
  • Utilities available in PS Suite EMR to enhance disease/condition management, patient compliance and patient education.

Audience: Clinical office staff including physicians and other healthcare professionals
Location: Flexible. We will work with you to determine a location that works.
Duration: 
4 hours

Contact one of our Professional Services team members today to register or learn more.

Contact us today

Using searches and reminders to manage population reporting

Report on patient data and track patient care by creating customized search reports for defined patient populations. You will also learn how to create, track, and manage both individual and global patient reminders.

Audience: Clinical office staff including physicians and other healthcare professionals
Location: Flexible. We will work with you to determine a location that works.
Duration: 
2 hours

Contact one of our Professional Services team members today to register or learn more.

Contact us today

Working with Billing

Create office bills, patient direct and third party billing, and creating and submitting claims to the MOH. This module also discusses correcting billing errors and creating billing reports.

Audience: Clinical office staff including physicians and other healthcare professionals
Location: Flexible. We will work with you to determine a location that works.
Duration: 
4 hours

Contact one of our Professional Services team members today to register or learn more.

Contact us today

Download the full course catalogue and course summary brochure

Are there additional services you would find useful? Please let us know.

Contact one of our TELUS Health experts today