What's new

Sign-off documents (Med Access): Via the EMR Mobile inbox, Med Access users can now sign-off active tasks that have observations such as DI reports, hospital reports, other scanned documents, or unsigned visits. To use this feature, users can simply open their EMR Mobile inbox and see the list of documents awaiting their sign-off, along with labs and other tasks in the inbox (requires Med Access 5.7)

Inbox functionality added to Medesync: Medesync users are now able to read, reply, comment, compose and archive (mark as done) their message/tasks from the EMR Mobile user interface. From the main menu, simply select the Inbox to see the list of message/tasks pending in your inbox. You can create a message about a patient directly from the patient chart, for a more natural and efficient workflow. The patient name will be automatically completed, to help save time. The active message/tasks associated to a patient are also displayed in the patient chart view (this feature requires Medesync version 9.1 or higher).

View documents (Wolf): From the journal view of the patient chart, Wolf users can now see the documents that are in the Document tab of Wolf EMR.

Journal view enhancements (Med Access and Wolf): Several improvements were made to the navigation in journal view, including auto-scrolling to the bottom of a lab report when annotating labs, the ability to go back to the inbox after processing labs, and consistent coloring for items requiring user attention. Wolf users can now annotate labs at the result level.

Add new visit note (Med Access and Wolf): Med Access and Wolf users can now add simple text notes for visits from EMR Mobile. To add a visit note, simply tap on the “+” icon and select the Add note icon. Start typing the text in the note and save by selecting Done. The note will appear as an encounter at the bottom of the journal view (requires Med Access 5.7). Wolf EMR rules to add visit notes are respected in EMR Mobile; for example, an appointment for the patient must exist for a given day in order to add the visit note; otherwise, the note cannot be added.

Rich text note entry enhancements (PS Suite): Improved the rich text note creation in PS suite by hiding the icons for rich text formatting, allowing more space for text entry. If the user wants to use formatting in a new note, the icons can be made visible by tapping on the “TT” font icon at the top right of the editing area.

Several defect fixes, including the following:

Fixed an issue for iOS 9 users where the application was not starting. This will be the last version that supports iOS 9. Please update your device to iOS 10 or higher to get new versions of EMR Mobile

The date of the past procedure is now properly displayed in the medical summary

The calendar day view now scrolls to the proper time of the day. Rules for scrolling: For today, it scrolls to the current time. For other days, it scrolls to the first bookable time. If the other day does not have a bookable time (e.g. Sunday), it scrolls to 7 a.m.

PS Suite users can now expand a collapsed note view while in edit mode using the chevron icon ^

Issue where users were allowed to tap on an Edit note icon when they were already editing it

Recipient list is now properly refreshed when composing a new message

Notes are now automatically saved when connection time-out occurs

Medesync users are now able to see the appointments consistently in the EMR Mobile app calendar

EMR Mobile app ability to open maps from an address on iOS is now working properly

Wolf un-reviewed lab results are displayed correctly in the inbox when the Lab tab is selected

Forwarded messages now appear correctly in the “involving-me” section

Non-lab message/tasks listed in the inbox now display the right content for Med Access

Issue where the Wolf inbox was not properly sorting labs based on abnormal results when “Abnormal labs” was selected as the sort criteria

Several user interface and navigation fixes

Several French translations corrections

Create a new prescription (KinLogix): KinLogix users will be able to enter new prescriptions in the patient chart. Users can go to a patient, tap on the quick add menu (“+” sign on the bottom right) where you can select options to add a picture, a new message-task, and now a new prescription. The prescription screen allows users to enter new prescriptions, which are saved in the chart. The EMR Mobile prescription module allows the selection of drugs from the EMR drug database, and displays interaction warnings if applicable. If needed, the prescriber pane can be dragged down to see the clinical summary or chart entries in order to make informed decisions on the medication.

Existing prescriptions cannot be edited via TELUS EMR Mobile. The EMR user’s rights and access controls to add prescriptions are automatically enforced. Please note that this feature will require the KinLogix update to version 6.0, to be released later this year.

Several defect fixes, including the following:

The app will take less time to load messages and inbox items when All Notes is selected

Updated the Inbox to align with Google specifications

Updated the iPhone X header when using the photo functionality and the iOS keyboard when entering a prescription

Updated the alignment of the Close (X) buttons

Fixed the loading of a MedDialog attachment from the Inbox

Fixed the scrolling of active tasks in the patient chart

Fixed the patient name when a chart is opened so that it is highlighted

Updated the font for the app bar and the style for abnormal values

Fixed the standalone Web app so that the dialog window will appear to display the Help text

Fixed the subject text of related messages so that it fits on the screen and the entire message body is displayed

Updated the behaviour of the calendar day view when scrolling to the current time

Updated messaging so that when the address book is selected, it will display address book entries

Updated the behaviour when replying to a message and editing the due date

Updated the app so that there is consistency between devices for the appointment or lab dates

Add new and edit existing text notes (PS Suite): PS Suite users will be able to enter new text notes in the patient chart. Users can go to a patient, tap on the quick add menu button (“+” sign at the bottom right) where you can select options to add a picture, a new message-task, and now a new text note. The note-writing screen allows users to enter new text notes; it can apply different formatting options. Text notes are saved in the chart.

Existing text notes can also be edited via TELUS EMR Mobile. To edit a note, simply tap on the submenu (3 dots) of the note header and select the option to edit the note. The EMR user’s rights and access controls to add or edit notes are automatically enforced. Please note that this feature will require an update of PS Suite EMR to version 5.12.40x (to be released in the second half of November).

Clinical document viewer (Med Access and Wolf): EMR Mobile now has the ability to display multiple types of documents and attachments that were not previously included in the patient chart. The chart view will include a paperclip icon on documents that have attachments.

Med Access: Labs, visits and tasks that have a response observation. Later in the year, when the Med Access system is upgraded to version 5.6, users will see also tasks that have a request observation, prescription events (Approve / Renew / Discontinue), and attachments to the tasks.

Wolf: The new clinical document viewer displays labs, visits, prescription events and attachments that are linked to encounters.

Multiple user interface and workflow enhancements:

Ability to view incoming lab results within the chart when opening them from the Inbox, so users have the context of other entries in the patient chart (Med Access and Wolf).

The quick access button (“+” sign) now allows users to launch the camera to take a picture from the patient chart. In the near future, this button will feature more options (adding prescriptions, new text notes, etc.).

Users can see a count of the number of active messages in a badge icon on the patient banner. The badge is not displayed when there are no active messages. If high priority items are pending, the badge icon is red, otherwise, it is yellow. The yellow hue matches the hue of the message in the list, depending on whether the message task is assigned to the user (darker yellow) or to another user (lighter yellow).

Enhanced the line break representation in the mobile app for Wolf’s text reports with an observation type of “ST”.

The pinch gesture now collapses the expanded items in the journal view, which also contains several visual enhancements (Wolf and Med Access)

The patient link in the Inbox list caused confusion and complex workflows when users accidentally tapped on it. This link is now disabled, making the user interface and workflow smoother.

Improved the Inbox automatic refresh at regular intervals without users having to refresh manually; new messages-tasks are listed in the inbox and replied or archived messages are not listed.

Several defect fixes, including the following:

When a user enters a new PIN to reset the expired one, the new PIN is now properly applied

Fixed a few issues where after an automatic time out, the response time was slow or generated errors

Fixed several visual user interface issues for iPhone X, iPad, and other specific devices

Encounters now display properly instead of the error message “A subsequent request to web service …. failed”

Now the user can effectively act on cancelling a message they are composing or cancelling an archive action

Fixed some French translations that were not being displayed in the appropriate language

Tapping on the main menu from the message compose screen now performs the right action

Fixed an issue where the restricted message remained while loading other patients after trying to view a restricted patient in Wolf EMR

Users can now properly compose new messages from the clinical summary

KinLogix users now can properly see images and file names of attached files

Medesync and KinLogix users can now properly close the document viewer at once, as opposed to closing it document by document

Auto-logout works properly when waiting for confirmation on a cancel action – e.g.: Cancel a new message or a new picture

Sending a message in PS Suite with no text in the message body is now allowed

Wolf lab details are now properly displayed in the Inbox

Fixed several issues displaying errors or limited information in the Inbox

Clinical document viewer (PS Suite initially, other TELUS EMRs later): PS Suite users will have the ability to view all types of clinical documents from their EMR Mobile app, including images and PDF attachments, diagrams, custom forms, letters, scanned documents, and practically any type of patient chart note type. You can see formatted text, images or attachments from the note or document detailed view. As part of this new viewer, the pinch action to zoom on a certain area was also improved in addition to the zoom indicators.

View historical test results from a lab report (Med Access, Wolf and PS Suite): In addition to the existing lab viewing and processing functionality, users can now tap on a result to view previous results of the same test, compare them to the current result and make informed decisions (requires Med Access version 5.5 or higher, or PS Suite version 5.12.10X or higher). To access this function, simply tap on a specific test result to obtain a few previous instances of the same test for comparison purposes.

New functionality added to the journal view (Wolf and Med Access): This version of EMR Mobile continues to build on the new journal view, initially available to Med Access and Wolf users, and to be offered later to other TELUS EMRs. Visit https://www.telushealth.co/page/harnessing-the-power-of-the-patient-narrative for information on journal view. Enhancements in this version include:

Auto-scrolling to the top the detailed view of a document when expanding the document note inline within the journal view

A new filter in the form of tabs is available at the top of the journal view and replaces the filters from the “kebab” menu (3 dots on the top right). The filter enables the viewing of “All” notes, “Encounters” only, or “Lab Reports” only.

New app header bar to keep you informed of the patient context while viewing items in the journal view

The new expandable patient header displays more patient information. You can access the additional information by tapping on the patient header or dragging it down to expand it.

New view of the lab report details within the journal view instead of having to open a new window

Several defect fixes, including the following:

Removed the error stating that the document cannot be displayed after marking a lab report as reviewed

Scrolling through encounters is now enabled for iPad devices

The phone name is now properly displayed in the EMR Device Admin Console

The ellipsis is now displayed next to long subject names in the Subject line of messages. This also prevents the “X” to close a window or the Send button to appear outside the screen

EMR Mobile now displays a friendly message alert when the patient access is restricted or an EMR error is displayed while evaluating a document

Issues regarding improperly displayed Subject lines in the patient message view

Issue that caused the search UI to randomly pop up when navigating to the Labs tab in the Inbox

Issue that presented the login screen when a user tried to choose a different calendar from a second paired location

Removed an empty area before the first encounter that was taking up space in the summary view of patient encounters

New layout of notes in the patient chart (Wolf & Med Access): In the All notes view, the chart is evolving, allowing you to see more information on the screen at the same time and to review details in a more efficient way. This release displays the items in the Summary list as a single row per item. From this list, encounters can be expanded or collapsed within the list. The order of the list has also been updated to enable scrolling up to a point in time and then navigating the items in a chronological way. This new view will initially be available for Wolf users, followed by Med Access once your EMR is updated to version 5.5, and later, followed by the other TELUS EMRs.

Visual interface enhancements: Several user interface and readability enhancements were implemented, including a new more readable font.

Several defect fixes, including the following:

Unposted HRM reports are now properly displayed as un-reviewed

PS Suite – Improved connectivity health checking, avoiding multiple unnecessary connections

Issue that generated a stack trace in PS Suite when a non-admin user used the preferences to manage mobile devices

The device console now correctly displays only active PS Suite users

Medesync device management now displays the proper user name for MD and non-MD users

The correct number of total messages is now displayed in the Inbox for Wolf users, regardless of the tab or scrolling position

Scrolling issue when composing a new message body or entering a subject from the predefined list

You can now change your mind after cancelling a photo upload without losing the photo preview

PS Suite MedDialog attachments are now viewable

Post-cancellation confirmation message in lab reports

Occurrence of an unexpected error when opening the submenu to take actions on a lab report

Proper navigation from the Medical info detail page to the Medical summary instead of the Encounter list

Incorrect message separator display for some inbox sorting options

iOS users can now select an image from the library and send the entire picture to the chart instead of just a portion of it

The following is the list of new functionalities and fixes in this version of the TELUS EMR Mobile app. Some of these changes will be usable or visible to you only after a corresponding update to your main TELUS EMR version (Wolf, Med Access, PS Suite, KinLogix, or Medesync).

View images within lab reports (KinLogix): KinLogix users can see the full lab results, including the images associated with the result.

Lab processing (Wolf): Wolf users can see incoming lab results in their TELUS EMR Mobile inbox, navigate to the patient chart to see the lab results and tests details, acknowledge abnormal results, or send a message about the report. Users can also annotate the report or individual tests. They can tap on a result to view previous results of the same test to compare the current result with historical results of the same test and make informed decisions.

Enhancements to lab reports (Med Access): In addition to the existing lab viewing and processing functionality, Med Access users can tap on a result to view previous results of the same test to compare the current result with historical results of the same test and make informed decisions. Users can also send a message to other users during or after the review of lab results.

Several defect fixes, including the following:

The patient data correctly displays as pre-filled when composing a message from patient record

Removed the yellow background color of message based on the archived flag

Removed the unexpected error displaying when clicking on “Send message regarding report” from lab results review

Fixed the logout issue when invoked from the calendar

Missing recipient “To me” in the related message for labs, now corrected

Fixed an issue in the display of the login screen instead of the “unknown patient” banner after switching between different EMR instances

Removed an error indicating that the document could not be displayed shortly after loading a lab result for the first time

Fixed an issue in for KinLogix users where the day view displayed instead of an unknown calendar, whereby users can select the calendar view without an associated calendar

Zooming in on an image now retains the proper aspect ratio instead of the narrow view

Loading page layout is properly displayed for iPhone X users

Enhanced lab processing (PS Suite): PS Suite users can see notification messages associated to unprocessed lab results in their Mobile Inbox and patient charts and process associated lab reports. Users can also access frequently-used filters in the TELUS EMR Inbox to improve efficiency when working with lab results.

Lab processing (Med Access): Med Access users can see incoming lab results in their TELUS EMR Mobile Inbox, navigate to the patient chart to see the lab and tests details, acknowledge abnormal results, or send a task message about the report. They can also view and act on tasks related to their incoming lab reports.

Enhancements to related messages (Med Access): Several enhancements for related messages (such as lab copies) when processing lab results – improved color differentiation based on the ownership and status of the related task as well as displaying the due date, urgency icon and current assignee.

Enhancements to view structured lab reports (KinLogix): Users of KinLogix can now view the comments added to a lab report by clicking the “View Note” button to open the note.

Several defect fixes including the following:

Quicker patient search performance for Wolf users

Appointment status “Confirmed” now displays correctly in the home page

Added controls to prevent entering a slow loop that makes the app appear to be frozen or very slow

An error is no longer displayed when hitting the Enter/Return key on the empty “Subject” field of a message

A proper restricted access message is displayed in the chart when a user with no access to medical information opens a patient chart; a cryptic message from the bottom of the screen was removed

iPhone X compatibility: Improved display at the top of the stylized screen for users of the iPhone X.

Lab processing (PS Suite): PS Suite users can now acknowledge abnormal results, annotate lab results at test or report level, and sign-off structured lab reports from the patient chart or inbox.

Inbox support for Med Access: Regardless of where they are, users can use the EMR Mobile’s Inbox or Patient chart view to read, archive, forward or reply to their administrative tasks. As well, they can create new messages to send to other users in their EMR. (Note: The Inbox has been available for some time for PS Suite and Wolf.)

View structured lab reports for Wolf and KinLogix: Users can view the structured lab results from the TELUS EMR Mobile app. You can open the detailed view of a structured lab report and see the actual results of each test with visual indicators of normal and abnormal values. (Note: This functionality already exists for PS Suite and Med Access users.)

Use of numeric values in French: The rendering of numeric values has been enhanced to properly reflect the comma vs. period.

Version updates for iOS: In the past few months, iOS users missed a few new versions due to a publishing issue in the app store. The list below is a summary of the items delivered in those versions:

Access to TELUS EMR Mobile for non-physician users

Structured lab report viewing (PS Suite)

“In-App” user feedback

Compose a message within a patient chart (Wolf & PS Suite)

Support for users without a calendar

Several defect fixes including the following:

Switching patients is no longer allowed while editing a message/task.

A truncation issue while composing new messages for patients with long names has been resolved.

The display of expand and collapse buttons when there is nothing to expand and collapse in messages has been fixed.

Structured lab results view (Med Access): Med Access EMR users can view the structured lab results from the TELUS EMR Mobile app. You can open the detailed view of a structured lab report and see the actual results of each test with visual indicators of normal and abnormal values.

In-chart lab processing (PS Suite only): PS Suite EMR users have the capability to process their unprocessed structured lab results. You can identify unprocessed labs, acknowledge abnormal results, annotate, and sign-off a report from the chart. A later version will include inbox processing.

Access to EMR Mobile by non-doctor users: Access to the TELUS EMR Mobile app will not be longer limited to users with “Doctor” or “MD” role. Once your EMR is updated to the proper version, all KinLogix, PS Suite, Med Access, and Wolf users will be able to pair their devices regardless of their role.

Several defect fixes including the following:

The appointment schedule now loads every time after a new location is added

Navigating in calendars that have appointments with an empty “Reason” field is now functional

KinLogix users no longer get an error message while quickly swiping to the next attachment in an encounter with multiple attachments.

iOS users can now swipe left and right in the encounter details to bring up the previous or next encounter

iOS users can now swipe to go back to the calendar after opening a chart from an appointment

A truncation issue in the Lab Summary has been resolved

The mobile app no longer freezes when uploading a photo after a soft logout (inactivity timeout)

The name of the last viewed patient is now properly displayed in the main menu

The camera window now closes when pairing a device, allowing the user to enter the PIN

A few French messages related to access control were corrected

Structured lab results view (PS Suite only): Users of PS Suite EMR can view the structured lab results from the TELUS EMR Mobile app in read-only mode. You can open the detailed view of a structured lab report and see the actual results of each test with visual indicators of normal and abnormal values, making it very easy to review the test results for a patient on any device.

Enhanced “In-App” user feedback: In the new version of the user feedback, you can provide detailed feedback in a web page. This feedback will be reviewed by the TELUS EMR Mobile team to improve the app.

Better support for users without a calendar: Users without a specific calendar in the EMR can now pair their phone and then select a calendar within the app.

Enhanced management of private information: You can see more clearly when there is restricted access to portions of the patient chart if you don’t have access to all the data based on your EMR permissions.

Several defect fixes including the following:

Confirmation message when taking a photo and cancelling it before uploading

The Subject field is now consistently displayed for specific messages

PS Suite users can now create an Inbox message with no Subject

The MedAccess Calendar day view no longer hangs and freezes when it displays an appointment of a patient with “Other” as gender

The “+” sign to create a new message is no longer displayed when viewing an existing message in the patient chart

Like their PS Suite counterparts, mobile users can no longer access or create messages based on their permissions.

In App user feedback: A new banner will be displayed above your messages in the Mobile Inbox. This banner allows you to provide TELUS Health with direct feedback on what you think about the EMR Mobile application. Once you have answered the question, it will disappear from your inbox, and will not show again until 12 months and 100 logins have occurred. This text will not appear on the desktop version of your EMR. At the time of this release, this feature is available for users of the TELUS EMRs that support Inbox (Wolf EMR and PS Suite EMR).

Compose message within a patient chart: You can now create a message about a patient directly from the patient chart, for a more natural and efficient workflow. From the patient chart view, you can tap on the purple plus (“+“) sign to start composing a new message – task for that patient. The patient name will be automatically completed, to help save time. At the time of this release, this feature is available for users of the TELUS EMRs that support Inbox (Wolf EMR and PS Suite EMR).

Several defect fixes, including:

Image loading error in Kinlogix when clicking on thumbnails from patient encounters

The list of Calendars now displays all calendars

Support display of styled text encounter notes from PS Suite properly presenting in the TELUS EMR Mobile app notes int eh chart using the different styled text formats supported by PS Suite EMR (e.g. strikethrough text is now styled in mobile EMR accordingly)

New MedDialog Actions/Attachment Viewing enhancements (forward MedDialog messages, reply to original MedDialog sender, and view MedDialog message attachments). At the time of the release, this feature is available to PS Suite EMR users with MedDialog enabled. MedDialog is a service offered by TELUS Health that lets you, from your EMR, exchange digital and eFax communications with physicians outside your clinic. To learn more telushealth.com/meddialog

Added Day view calendar (Android) so now you can see a full day hour by hour view agenda style in the TELUS EMR Mobile app. When you open your day view, the focus will be in the current day and time. You can swap up or down to see earlier or later times. You can also use the left and right “chevrons” on the top banner to go to the previous or next day. If you need to go to a specific day, you can tap on the center of the date banner to select the proper day from a monthly calendar widget.

Added access to “Extras” (iOS) from main menu to get Telus ad external extensions to Mobile EMR. Initially only TELUS mobility offers for EMR users will be available, in the future other extensions and integration to external systems will be added.

Several defect fixes including:

Fixed a defect that exposed a lag in refreshing the screen after timeout displaying patient data before PIN screen

Fixed a defect Image link broken in error message which appears in pairing process, when device time in future

On Android added access to “Extras” from main menu to get Telus ad external extensions to Mobile EMR. Initially only TELUS mobility offers for EMR users will be available, in the future other extensions and integration to external systems will be added.

Minor defect fixes

Medesync support: Support of the core EMR Mobile functionality is now available to Medesync EMR users

Add units to age in patient banner

Ability to pair your device to more than one clinic. If you work in more than one clinic and each clinic uses one of the TELUS EMRs, you can pair the same device to your account on each clinic instance. You can select the clinic you want to work with from dropdown list on top the login (PIN) screen selecting the proper location; you can also select other location from the main menu (top left 3 horizontal bars) and tap in the current clinic location, to select other available clinics. If you want to pair the 2nd or 3rd clinic, tap on the location (PIN screen or main menu) and instead of selecting an existing clinic name from the list, tap on “add location…” to get to the pairing screen and follow the procedure to pair to that EMR as you did when you paired to your first clinic. Please make sure you select the right EMR brand.

New “day” view of the calendar (iOS only) so now you can see a full day hour by hour view agenda style in the TELUS EMR Mobile app. When you open your day view, the focus will be in the current day and time. You can swap up or down to see earlier or later times. You can also use the left and right “chevrons” on the top banner to go to the previous or next day. If you need to go to a specific day, you can tap on the center of the date banner to select the proper day from a monthly calendar widget.

Inbox/Messaging on iOS - New inbox/messaging functionality added to the TELUS EMR Mobile iOS version for users of Wolf EMR and PS Suite EMR displaying internal clinic messages. You can tap on the Inbox from the main menu to access the following new capabilities:

View list of messages

Compose a new message and address it to another user

Forward, append (add – note), and archive messages

Active messages displayed on the patient chart

Several defect fixes

Allow pairing for Mobile devices for Medesync (beta)

Added units to age in Patient Banner

Added “Archive” functionality for messages in Inbox for PS Suite EMR

Several defect fixes including:

Fixed layout issue if appointment status is long

Fixed issue when swiping to next image in an encounter in KinLogix EMR

Fixed issue scrolling to see encounter detail when device is in landscape in KinLogix EMR

Fixed an issue to display only valid Message Subjects in the Inbox filter options in PS Suite EMR

Inbox/Messaging on Android - New inbox/messaging functionality for users of Wolf EMR and PS Suite EMR displaying internal clinic messages. Toy can tap on the Inbox from the main menu to access the following new capabilities:

View list of messages

Compose a new message and address it to another user

Forward, append (add – note), and archive messages

Active messages displayed on the patient chart

Several defect fixes