Media releases

Desjardins and TELUS Health launch nationwide eClaims solution for Allied healthcare providers

October 11, 2012

Allied healthcare providers will soon be able to submit electronic patient claims directly to Desjardins Financial Security through TELUS’ web-based eClaims service

Montreal, October 11, 2012 – Desjardins Financial Security (DFS) is proud to introduce its new web-based claims service through the TELUS Health eClaims solution. Specifically designed to accelerate and simplify claims processing, TELUS Health eClaims’ portal enables allied health care providers, including physiotherapists, chiropractors, visioncare providers, as well as acupuncturists, massage therapists and naturopathic doctors in certain provinces, to offer patients the convenience of point-of-sale claim submission.

Through this new online service, health care providers can quickly and efficiently submit electronic claims on behalf of their patients. This technology is available to all software vendors, allowing providers to submit claims using their own patient/practice management systems.

“With this new partnership, DFS brings a proven service to our plan sponsors and members nationwide,” said Jean-François Chalifoux, senior Vice President of the Group and Business Insurance division at DFS. “Our goal is to give our plan sponsors and members the tools they need to make the claims process as easy and efficient as possible. This new partnership with TELUS Health gives our plan sponsors a simple and effective claims submission solution that also expands our services for plan members.”

“Whether you are a small dedicated clinic or a large multi-service practice, your top priority is your patients’ health,” said Luc Vilandré, Vice President, Health Benefits Management, TELUS Health.  “TELUS Health continues to deliver targeted solutions that allow plan sponsors to better manage the costs associated with benefit plans and facilitate the efficient administration of the health and wellness of Canadians. We are pleased to extend our partnership with DFS and are confident that the TELUS Health eClaims service will drive efficiencies that enhance the patient experience and achieve better health outcomes for all Canadians.”

TELUS Health is a leader in Canada’s claims and benefits management sector, providing drug claims processing for more than 11 million Canadians. The TELUS Health eClaims web portal service, launched in 2010, has been rapidly adopted by health care community partners, with over 12,000 providers now on board.

About Desjardins Financial Security 
Desjardins Financial Security, a subsidiary of Desjardins Group, the leading cooperative financial group in Canada, specializes in providing life and health insurance and retirement savings products to individuals and groups. Every day, over five million Canadians rely on Desjardins Financial Security to ensure their financial security. Desjardins Financial Security employs over 3,600 people and administers $33.1 billion in assets from offices in several cities across the country, including Vancouver, Calgary, Winnipeg, Toronto, Ottawa, Montréal, Québec, Lévis, Halifax and St. John’s.

For more information, visit the website at

About Desjardins Group 
Desjardins Group is the leading cooperative financial group in Canada with assets of $194 billion. Drawing on the strength of its caisse network in Québec and Ontario and its subsidiaries across Canada, it offers a full range of financial products and services to its 5.6 million members and clients. Desjardins specializes in Wealth Management and Life and Health Insurance, in Property and Casualty Insurance, in Personal Services, in Business and Institutional Services. “Best Corporate Citizen in Canada” for 2012 and among Canada’s Top 100 Employers for 2012TM, Desjardins is supported by the skills of its 44,645 employees and the commitment of nearly 5,400 elected officers. A new education and cooperation program is now available to Desjardins members and the general public. For more information, visit

About TELUS Health 
TELUS Health is a leader in telehomecare, electronic medical and health records, consumer health, benefits management and pharmacy management. TELUS Health gives health authorities, providers, physicians, patients and consumers the power to turn information into better health outcomes. For more information about TELUS Health, please visit

About TELUS  
TELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications company in Canada, with $10.6 billion of annual revenue and 12.8 million customer connections including 7.4 million wireless subscribers, 3.5 million wireline network access lines, 1.3 million Internet subscribers and 595,000 TELUS TV customers. Led since 2000 by President and CEO, Darren Entwistle, TELUS provides a wide range of communications products and services including wireless, data, Internet protocol (IP), voice, television, entertainment and video.

In support of our philosophy to give where we live, TELUS, our team members and retirees have contributed more than $260 million to charitable and not-for-profit organizations and volunteered 4.2 million hours of service to local communities since 2000. Fourteen TELUS Community Boards lead TELUS’ local philanthropic initiatives. TELUS was honoured to be named the most outstanding philanthropic corporation globally for 2010 by the Association of Fundraising Professionals, becoming the first Canadian company to receive this prestigious international recognition.

For more information about TELUS, please visit

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Information (for journalists only)
Donna Ramirez
TELUS Media Relations
416 320-9309
Sarah Twomey
Desjardins Group Media Relations
416 926-2700 or 1 877 906-5551, ext. 2015