Latest Thinking

Strong foundations: tackling healthcare’s failure to communicate

June 28, 2017

Michael Guerriere
Chief Medical Officer
TELUS Health

Canada’s physicians, nurses and pharmacists are among the best in the world. And yet, our country’s health system consistently receives poor ratings in comparison to other developed nations. This begs the question: how can we have such poor system performance when we have world-class clinical teams? While there are a variety of contributing factors, one is indisputable: the tools and systems we use to support clinical care are substandard. Even the very best people will not achieve solid results and outcomes if they have to use tools that are second rate.

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