Patient and Consumer Health Platforms


How it works

Patients with chronic conditions such as congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, asthma, hypertension and some other health conditions can benefit from an HHM program leveraging remote patient monitoring technology that typically last from 3 to 6 months.

Once the patient is referred to the program by a healthcare professional in the hospital or at a primary care facility, they are introduced to a clinical care team that will track and adjust the execution of the care plan as well as provide support and guidance for the patient.


The HHM solution offers patients:

  • Access to an application on a mobile tablet or a personal computer that can be used from their home.
  • Use of an intuitive, step-by-step application based on pre-scheduled questions that they need to answer. In some cases, this can be several times a day.
  • Seamless integration with electronic medical devices (blood pressure cuffs, etc.) that can capture health data that is shared with the healthcare provider.

The HHM solution offers to healthcare professionals:

  • Access to a centralized view of all patients on the HHM program, allowing clinicians to tailor workflows, protocols and interventions, creating customized care plans according to a patient’s condition and status.
    • Easy analysis of results, empowering them to adjust treatment based on best-practice guidelines and protocols.
    • Alerts and reminders that trigger patient alerts which can be generated by forms created by the clinician or from data obtained from the patient (i.e. high blood pressure alert).
    • Sophisticated care coordination through better organization of multidisciplinary teams, assignment of interventions and tasks, and the ability to view past, present and future interventions.
  • Asset management, making it easy to manage devices – including location and to whom they are assigned.


Increased patient satisfaction and overall quality of care

Increased patient satisfaction and overall quality of care can be found with the use of HHM, because of closer interaction with health professionals, reduced anxiety as well as fewer emergency-room visits and hospital stays. Patients also value remaining at home for their care, as opposed to being in a hospital.

Increased patient satisfaction and overall quality of care

Significant reduction of hospitalisations

For patients in the BC Island Health Authority’s HHM program, hospital admissions dropped by 90% for heart failure patients and 67% for COPD patients.  Other Canadian initiatives encountered similar significant outcomes.

Significant reduction of hospitalisations

Increased healthcare team productivity

The HHM solution allows for increased healthcare team productivity, enabling more evidence-based care and more efficient patient case management for more patients. With the HHM solution, each healthcare professional can support a much larger group of patients (increased from 20 to 120 patients per day).

Increased healthcare team productivity

Enhanced collaboration

HHM programs have proven to help enhance collaboration between healthcare providers. Acute care discharge planning is enhanced using the HHM solution.

Enhanced collaboration

Respected, recognized and approved

Home Health Monitoring (HHM) video

  The technology that has been created through TELUS has made my life better. I feel more secure because I know that I’m being monitored 24 hours a day.  

Carolyn story
Patient using TELUS Home Health Monitoring

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 Home Health Monitoring (HHM) technology presents an important opportunity to reduce readmissions, particularly for patients with chronic conditions, such as Chronic Obstructive Pulmonary Disease (COPD), diabetes or congestive heart failure. 

Canadian Healthcare Technologies
Posted on May 14, 2014